At pko99, protecting the personal information of every Filipino player is a top priority. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have as a user of our platform in the Philippines.
When you register an account on pko99, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you use our platform — whether on mobile or desktop — we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall performance of our services. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions available on the platform.
pko99 uses the personal data we collect strictly for the purposes of operating and improving our platform for Filipino players. Your identity information is used to verify your account, comply with age verification requirements, and meet our obligations under applicable Philippine regulations. Financial data is used solely to process your deposits, withdrawals, and any applicable bonuses or adjustments to your account balance. Technical and usage data helps us identify and fix platform issues, optimise the mobile experience, and ensure that our sports betting, slot game, and live casino sections perform reliably. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies — we do not send unsolicited marketing messages without your consent. All data processing activities are carried out on a lawful basis and in accordance with the principles set out under Philippine data protection law.
pko99 uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that key features — such as staying logged in, remembering your preferences, and loading pages efficiently — work as expected. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use core features. We also use analytical cookies to understand how players navigate the platform, which pages are visited most frequently, and where technical issues may arise, so we can make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some functionality. We do not use cookies to track your activity on third-party websites or to build advertising profiles. Any data collected through cookies is handled with the same level of care and security as all other personal information on the pko99 platform.
pko99 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All third-party partners we work with are contractually required to handle your data securely and in compliance with applicable privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of pko99 or its users. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance. We will never share your data with any party for purposes that are inconsistent with this Privacy Policy without first obtaining your explicit consent.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the pko99 platform is encrypted using industry-standard protocols to prevent interception during transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and as promptly as circumstances allow. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your pko99 account and to keep your login credentials confidential at all times.
As a player based in the Philippines, you have specific rights regarding your personal data under applicable data protection legislation. You have the right to access the personal information we hold about you and to request a copy of that data in a commonly used format. You may also request that we correct any inaccurate or incomplete information associated with your account. If you believe that we no longer have a legitimate reason to hold your data, you may request its deletion, subject to any legal or regulatory obligations that require us to retain certain records. You have the right to object to or restrict certain types of data processing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team, who will respond to your request within the timeframe required by law. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
pko99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information is typically retained for the duration of your active account and for a defined period after account closure to meet our legal, regulatory, and audit obligations. Transaction records are kept in accordance with financial record-keeping requirements and may be retained for several years following the date of the transaction. Technical and usage logs are retained for shorter periods and are regularly reviewed and purged in line with our internal data retention schedule. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you have questions about how long specific types of data are retained, please contact our support team for further clarification.
pko99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will update the date shown at the top of this page and, where appropriate, notify registered players through their account or via the contact details on file. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the pko99 platform after any changes are posted constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and may contact our support team to discuss your options, including account closure. We are committed to being transparent about how we handle your data and will always aim to give you clear, accessible information about any updates to this policy.
Quick answers to what Filipino players most often ask about how their data is handled.
No. pko99 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with trusted service providers who help us operate the platform — such as payment processors and identity verification services — and only to the extent strictly necessary. All such partners are bound by confidentiality agreements and are required to handle your data in compliance with applicable privacy laws. We will never share your information with advertisers or data brokers. If you have concerns about how your data is being used, please contact our support team at any time.
You can submit a data access request by contacting our support team directly through your registered account. We will verify your identity before processing the request to ensure that your data is only disclosed to you. Once verified, we will provide you with a copy of the personal information we hold in a commonly used and readable format. We aim to respond to all data access requests within the timeframe required under Philippine data protection law. There is no charge for making a reasonable data access request, and we will handle your request fairly and without undue delay.
Yes, you have the right to request deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records. For example, transaction records and identity verification documents may need to be kept for a defined period under Philippine financial and gaming regulations even after your account is closed. To submit a deletion request, please contact our support team with your account details and the specific data you would like removed. We will review your request, inform you of any data that must be retained by law, and securely delete everything else as promptly as possible. Closing your account does not automatically delete all associated data, so a formal request is the most effective way to ensure your information is handled according to your wishes.
If you suspect that your pko99 account has been accessed by someone without your authorisation, you should contact our support team immediately so we can investigate and take appropriate action to secure your account. We recommend changing your password right away and reviewing your recent account activity for any transactions or changes you do not recognise. Our security team is available around the clock to assist Filipino players with account security concerns. We may temporarily restrict access to your account while the investigation is ongoing to prevent further unauthorised activity. To help protect your account going forward, always use a strong and unique password, avoid logging in on shared or public devices, and never share your login credentials with anyone.
Our support team is available 24/7 to help Filipino players with any privacy-related concerns. You can also review our full Terms and Conditions or visit our FAQ for more information.